WHAT INFORMATION DO WE COLLECT?
We may collect the following information:
- Contact information including email address & postal address.
- Demographic information such as postcode and preferences.
- IP address & browser data.
- Other information relevant to order processing and/or offers.
All credit card information is handled by a third-party payment processor such as PayPal or iZettle, we do not collect or store any card payment details.
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
WHAT DO WE USE YOUR INFORMATION FOR?
- To produce and dispatch your order.
- To contact you regarding a query about your order.
- Internal record keeping.
- To provide you with information you have requested from us.
- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
- Your information will not be passed onto third parties, other than for the express purpose of delivering the purchased product or services requested or required by law to do so.
HOW WE PROTECT YOUR INFORMATION.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your system hard drive. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs and remember information about your preferences.
These cookies are necessary to provide you with services available through our website and to use some of its features, such as access to secure areas. However, these identifiers do not store any personal data.
Below are the cookies that may be used from our website.
Random value to start sessions
A unique random identifier for user experience and actions such as saving contents of your shopping cart.
An encrypted ID to automatically log you into your account if you choose the remember me option when creating an account or logging in.
A visitor ID number used for our statistical system.
The date of your last visit for our statistical system.
Set if you have viewed our mailing list popup offer (value of 1). Required so it does not show to you each time you visit our site.
Set if you have previously logged into your account (value of 1)
LINKS TO OTHER WEBSITES.
Our website may contain links to our social accounts and/or other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
CONTROLLING YOUR PERSONAL INFORMATION.
When using parts of our website you may encounter forms to fill out with your email address or other personal information at which time you will have the option whether we may contact your pertaining to that form or event.
If you have created an account with us, you can update your account information at any time by logged into your account and using the My Account area.
If you wish to have your information removed from our system, you may email us with your request and we will process that as soon as possible.
YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
You can see more about these rights at: https://ico.org.uk/for-the-public/
If you wish to exercise any of the rights set out above, please email us.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.